Return & Refund Policy

*Return and Refund Policy*

At PNJ Probuld Supplies Pvt Ltd, we strive to provide high-quality construction materials and excellent customer service. This Return and Refund Policy outlines the procedures for returning or exchanging products and receiving refunds.

*Return Policy*

1. *Eligibility*: Products must be returned within [time frame, e.g., 7-15 days] from delivery.

2. *Conditions*: Products must be unused, undamaged, and in original packaging.

3. *Reasons*: Returns accepted for:

    - Defective or damaged products

    - Incorrectly shipped products

    - Product not meeting customer's expectations (restocking fee may apply)

4. *Procedure*:

    - Contact our customer service at [insert email/phone number] to initiate return.

    - Provide order number, product details, and reason for return.

    - Follow instructions for return shipping.

*Refund Policy*

1. *Refund Timeline*: Refunds processed within [time frame, e.g., 5-10 business days] after receiving returned products.

2. *Refund Methods*: Refunds issued through:

    - Original payment method (credit/debit card, bank transfer)

    - Store credit (optional)

3. *Refund Amount*: Full or partial refund, depending on return reason and condition.

    - Shipping costs non-refundable, unless defective or incorrect product.

*Exceptions*

1. *Custom Orders*: No returns or refunds for customized products.

2. *Clearance Items*: All sales final; no returns or refunds.

3. *Damaged Products*: Customer responsible for inspecting products upon delivery; report damages within [time frame].

*Cancellation Policy*

1. *Order Cancellation*: Contact customer service to cancel orders before shipment.

2. *Cancellation Fee*: [Optional; specify percentage or fixed amount]

*Contact Us*

For return, refund, or cancellation inquiries, please contact:

PNJ Probuld Supplies Pvt Ltd

[No.20074 SS Tower singanallur coimbatore]

[probuldsuppliespvtltd@gmail.com]

[78248-44914]

*Updates*

We reserve the right to update this Return and Refund Policy. Changes will be posted on our website.

*Effective Date*: [11-11-2024]

Please review and customize this policy according to your company's specific needs and applicable laws.